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Shipping, Returns & Privacy Policies

Shipping

All U.S. States and Territories: We offer Free Standard Domestic Shipping on orders $35 and up. Domestic orders up to $35 are charged a flat fee of $4.95. Your order may be shipped by UPS, FedEx or USPS.

Expedited Shipping: Expedited options and costs are available at checkout.

International Shipping: We ship to many international destinations including Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Maldives, Monaco, Netherlands, New Zealand, Norway, Sweden, Tanzania, United Kingdom via USPS Priority International. The shipping cost appears at checkout. Please note that the buyer will be responsible for any import duties, taxes, or fees.

Transit Time: Orders are normally shipped within 1-2 business days. Our average total processing and shipping time is 5 business days (from order placement to delivery), but may vary depending on the customer’s location.

Returns/Refunds/Customer Service

Our goal is your 100% satisfaction! If for any reason you're not completely satisfied with your purchase, you may return it within 90 days of the original purchase date for a full refund, or if you prefer, a replacement or merchandise credit. If merchandise is damaged, defective or incorrect, we will pay return shipping charges; otherwise buyer is responsible for return shipping only.

If you wish to return an item, you may send it back to us at: Moroccan Buzz Returns, 1850 Oak St., Suite C, Eugene, OR, 97401 and indicate whether you prefer a refund or replacement.

If you are returning an item due to a defect, damage, or our mistake, we will email a pre-paid return label to you. Please email us at customerservice@moroccanbuzz.com to request a return label and indicate whether you prefer a refund or replacement. 

Warranty

We've worked with select artisans for years to arrive at what we believe to be the highest-quality handmade Moroccan and Nepalese crafts available. The slight imperfections you may find – subtle variations in the surface texture, color, and shape – are inherent in artisan-made crafts, signify their handmade authenticity, and add to the beauty of the product.

Because of the confidence we have in our products, we offer a one-year warranty from date of purchase against defects in material and workmanship under normal, household use - an unusual feature for handmade products! Our warranty on authentic Moroccan Buzz brand products applies to the original purchaser or gift recipient. In the unlikely event you need to contact us for a return/refund or replacement, please email us at customerservice@moroccanbuzz.com or call us at 541-912-5190.

PLEASE NOTE: Our warranty on authentic Moroccan Buzz brand products applies to the original purchaser or gift recipient; the warranty does not extend to re-sold or used items. Please provide proof of purchase (for gift recipients, we can generally find the original order confirmation from your packing slip or other order details you may provide). 

Privacy

We value your loyalty and goodwill and will never sell, share, or otherwise use your personal information other than to process your orders. We do not store, nor do we have access to your credit card, bank account or other payment information. Purchases and refunds are processed through a secure third-party service.

Contact

If you have questions or comments, please get in touch:
Email: info@moroccanbuzz.com
Call: (541) 554-1096
Write: 1850 Oak Street, Suite C, Eugene, OR 97401